Run your entire ISP
from one platform.
Subscribers, billing, RADIUS authentication, and your MikroTik network — unified in a single control room. No more juggling spreadsheets, router terminals, and disconnected tools to keep the network running and the invoices going out.
Works with the gear
you've already deployed.
SNMP and API integrations for the vendors ISPs actually run in the field — no forklift upgrade required to get live monitoring and control.
Every part of running an ISP,
finally in the same place.
Gigatel RADIUS Manager replaces the patchwork of RADIUS scripts, router terminals, spreadsheets, and messaging apps most ISPs run on — with one system your whole team actually wants to use.
Subscribers & billing
Onboard PPPoE and hotspot customers, assign packages and IPs, and let recurring billing, invoicing, and auto-suspension run on their own.
Network & RADIUS
FreeRADIUS handles real authentication and accounting; MikroTik routers, switches, and radio links are polled live and controlled straight from the dashboard.
Support & self-service
A branded customer portal and a real ticketing system — with SLAs, attachments, and staff notifications — so support stops living in group chats.
Everything your NOC and your
billing desk both need.
Subscriber management
PPPoE and hotspot customers, RADIUS credentials, package assignment, private IP + CGNAT allocation, ID/contract documents, and live online status — one record per customer, not five.
Billing & finance
Invoices, payments, recurring billing, auto-suspension on overdue balances, promo codes, and prepaid recharge cards.
Point of Sale
A real front-desk POS for in-person payments and package changes — with shift open/close and reconciliation built in.
Live network monitoring
Routers, switches, access points, and radio links polled over SNMP in real time — signal, throughput, CPU, and uptime on one live board.
Hotspot & vouchers
Generate and print prepaid hotspot vouchers in bulk, manage hotspot accounts, and keep hotspot and PPPoE auth on the exact same RADIUS path.
Support tickets that actually close
Priority-based SLAs, image/PDF attachments, internal notes staff-only, assignment notifications, and real aggregate reporting — not a shared inbox pretending to be a helpdesk.
See your whole network,
not just your ticket queue.
A real GPS map of every tower, colored by aggregate device health, next to a full topology view tracing radio links between sites. Click a tower to see every router, switch, and AP on it — signal, frequency, TX power, and client count, straight from SNMP polling.
- Live MikroTik RouterOS control — push PPP secrets, CGNAT rules, and reboots directly
- Stale RADIUS sessions auto-close, so a router reboot can't lock a customer out
- Per-router connection safeguards keep one bad device from slowing the rest down
Give subscribers their own front door.
A dedicated customer portal — separate login, separate credentials — where subscribers can check their balance and package, review invoices and payment history, see their bandwidth usage, and open support tickets themselves.
- Ownership-checked ticket access — customers only ever see their own data
- Attachments compressed automatically so screenshots don't blow up your storage
- Every action still flows through the same staff notification system
Full Arabic and English,
genuinely right-to-left — not a translation plugin.
Every page, every modal, every field — staff app and customer portal — flips cleanly between English and Arabic, including proper RTL layout mirroring.
Built to survive a bad day,
not just a demo.
Role-based access, branch-scoped permissions, and a full audit trail — with the operational safety nets ISPs actually need once real customers depend on you.
Role-based access control
Branches, departments, and granular permissions — down to individual read/write actions.
Full audit log
Every sensitive action attributed to a real operator, permanently — deletion can't erase attribution.
Encrypted router credentials
Router, switch, and AP passwords encrypted at rest with AES-256-GCM, never returned by the API.
Automated backups
Daily local backups plus optional offsite SFTP/FTP upload, testable live from the app.
Ready to run your ISP
from one screen?
Let's walk through how Gigatel RADIUS Manager fits your network, your billing, and your team.